2023 Connecticut

Nicole Cable serves as Chief Experience Officer for CareMax, Inc. She is responsible for developing and strengthening communication and collaboration among CareMax team members, patients, and customers to enhance the overall CareMax experience and help drive strategic initiatives. Ms. Cable has held several executive roles, including Chief Experience Officer at InnovaCare Health; Corporate Director, Patient Experience Programs for ChenMed Family of Companies; and Director of Patient Experience at the University of Maryland Medical Center & Capital Region. In each role, she was responsible for designing, implementing, and evaluating programs to enhance patient, provider, and staff experiences. Recently named one of the top 20 CX Leaders to Watch by the Global Power List, Cable’s knowledge and experience have made her a popular speaker at engagements across the country. She also maintains a blog for the CX network and is a frequent contributor to patient experience, learning and development, diversity, equity, and inclusion publications. As a certified patient experience professional, Cable serves as co-chair on the Advisory Board for The Beryl Institute, a global community committed to elevating the human experience in healthcare; she is also a member of their Strategic Advisory Board. Cable serves as an Advisory Board Member of Society for Health Systems, an organization for healthcare engineers focused on performance improvement, and is an active member of the Patient Experience Policy Forum. Nicole earned a Master of Science in Healthcare Sciences with an emphasis on Public Health. She is currently pursuing a PhD in Public Policy: Social Policy.