Mary Orlando is an Assistant Vice President of USAA’s Banking and Insurance Solutions. In this role, she leads contact center teams, based in Phoenix and Colorado Springs, who provide banking solutions to our members. She joined USAA in 2011. Mary recently became the executive sponsor for USAA’s Phoenix Elevate group that is committed to elevating women to achieve their goals.
Before coming to USAA, Mary’s career was focused on banking in various leadership roles with Chase Bank in Home Equity and Consumer Lending as well as Internal Audit. She started her career as a CPA with Price Waterhouse in Phoenix and Dallas. She has also served in a number of community and professional organizations, including as an Advisory Board Member of ASU’s Center for Services Leadership, Treasurer and Grant Committee Chair of the Phoenix Race for the Cure and as head of the Consumer Banking Association’s peer group for Equity Lending.
Mary graduated from Miami University in Ohio with a bachelor’s degree in Accounting.
USAA prides itself on providing exceptional experiences to the military community and their families and has consistently received outstanding awards and ratings for member experience. Recent accolades include top recognitions from the American Banker as the Top Bank of the Year as well as top insurance ratings from Moody’s, AM Best and Standard & Poor’s. USAA is committed to promoting a diverse workforce where all employees count and contribute to the overall success of USAA.